FAQs
FAQs
General
What is this brand about?
We thoughtfully craft feel-good products using high-quality botanicals such as kava root, kratom leaf, kola nut, rhodiola, and lion’s mane, among others. These ancient plants have been used around the world for centuries. Our products can be used as productivity and focus enhancers, for a mood lift, or for a clean energy boost*.
Facts
What are the potential side effects of using CLASSIC?
The vast majority of customers report positive experiences with CLASSIC when used as recommended. Rare cases of minor adverse events like nausea, heartburn, and headache have been reported, with an incidence rate of 0.0001% (1 non-severe incident per 745,381 servings) as of May 2024. No verified severe incidents have occurred.
The tonic label cautions that the kratom leaf ingredient can become habit-forming if consumed irresponsibly. If you are concerned about taking the product or experience any unfavorable reactions, you should avoid consuming it.
Independent clinical trials have been conducted, with Phase 1 completed in December 2023, showing no serious adverse events or withdrawal symptoms. Phase 2 will be completed by December 2024.
How has the labeling of CLASSIC improved to promote transparency?
The CLASSIC label includes legally required information such as serving sizes, servings per container, active ingredients, and age restrictions. It also goes above and beyond by including expiration dates, detailed information about active ingredients (total alkaloids, mitragynine, and 7-hydroxymitragynine), and a warning that kratom leaf can become habit-forming if consumed irresponsibly.
How do you address concerns about past marketing practices?
In the past, industry standards for labeling and marketing may have been insufficient and potentially confusing for consumers. Our current focus is on providing comprehensive and transparent information about our products, including ingredient lists, serving sizes, intake limits, directions for use, and clear safety warnings.
We’ve also invested in quality control measures, rigorous safety testing, and clinical research to ensure that our products meet the highest standards of safety and efficacy.
What is your approach to marketing CLASSIC to college students and sports fans?
Any sponsorship deals have always been intended to reach general sports fans, not specifically students. University sponsorships are now centered around kratom-free tonic products.
How do you ensure authenticity in podcast advertisements?
Our podcast advertisements feature authentic, unscripted content from podcasters. They are free to share their own real experiences, and we do not dictate or edit out mentions of specific ingredients.
How has the marketing strategy evolved?
As the business has grown, especially in retail, the marketing strategy has shifted to emphasize transparency and consumer education. Age restrictions have been voluntarily raised to 21+, and clear labeling has been prioritized.
Is CLASSIC considered habit-forming?
Regular, prolonged use of kratom leaf at high servings may lead to dependence. Labels now include warnings about this potential risk. Current evidence shows that patterns of use are similar to caffeine dependence, not as severe as stronger substances.
We remain committed to transparent labeling, voluntary safety warnings, and updating information based on new scientific findings.
Where can consumers find information about ingredients?
Kratom leaf is clearly listed as a key ingredient on product labels, collection pages, product pages, FAQs, and ingredient pages.
What is your position on isolated 7-Hydroxymitragynine (7OH) products?
We strongly oppose the sale of isolated 7OH products. Authentic kratom leaf contains only trace levels, while synthetic isolates raise safety concerns and lack regulatory approval.
What is your stance on the Kratom Consumer Protection Act (KCPA)?
We support the KCPA, which legislates age restrictions, labeling and packaging standards, and unadulterated kratom products. We also support limits on 7OH content for consumer safety.
How do you respond to concerns about the cost of the proposed kratom bill in California?
The bill prioritizes consumer safety. Registration fees are designed to be self-funding and not a burden to taxpayers, helping avoid costly issues similar to those seen with unregulated hemp derivatives.
CLASSIC Product
What does CLASSIC tonic taste like?
The formula is bold, earthy, and aromatic. Many consumers mix it with coconut water or juice to improve taste.
When should I enjoy CLASSIC?
Enjoy CLASSIC when you want to feel more social, need a clean energy boost, or need to lock in and focus.
How should I consume it?
Shake well before use. Each 2oz bottle contains 2 servings—drink half a bottle at a time, no more than 2 servings per day. Capsules: 3 capsules per serving, no more than 6 per day.
When will I start feeling effects?
Effects usually begin within 15–30 minutes and last 3–4 hours.
What kind of feeling should I expect?
Most people feel more social, calm, and focused.
Does CLASSIC contain caffeine or alcohol?
No, it is caffeine- and alcohol-free.
Is it kosher / diet-friendly?
Yes, it is kosher certified, vegan, paleo, and keto-friendly.
Is it nut-free?
Yes, no peanuts or tree nuts are used.
Can I consume while pregnant or breastfeeding?
No, it should not be consumed during pregnancy or breastfeeding.
Where is it made?
Ingredients are sourced globally, and products are crafted in an FDA-registered, cGMP-certified facility in the U.S.
Ingredients
Where are ingredients sourced?
From regions where the plants are indigenous (e.g. Southeast Asia, Pacific Islands).
Do you test products for contaminants?
Yes. Each batch is lab-tested for active ingredient levels, heavy metals, and contaminants.
Shipping
How do you ship orders & what is the cost?
Free standard ground shipping is offered within the U.S.
When will my order arrive?
Orders ship in 2–3 business days, with delivery in 2–5 business days depending on location.
Can I expedite shipping?
Yes. Expedited options (2nd-day air, next-day air) are available.
How do I track my order?
Tracking numbers are sent via email and accessible on your order page.
Do you ship internationally?
Currently, shipping is only within the U.S.
What if my order is damaged or missing?
Email support with details. Damaged orders will be replaced or refunded. Missing packages are typically resolved within 2 business days.